Solutions
Starting with our first onboarded customer, Lucky Farm, connect product information, presales questions, and follow-up in a concrete workflow. Validate it in farming before expanding to other businesses.
First onboarded customer · Local farming
Lucky Farm’s hawthorn storefront is live. Harvesting, selling, collection, and after-sales service each have their own conditions. Connecting them helps customers understand the offer, clarify arrangements, and find how to order.
Our initial focus is farms. Forward Deployed Engineers work with owners to organize information and define what can be shared, then bring lessons from onboarding and use back into the product. AI should fit the farm’s work.
The live hawthorn page
For merchants
Customers ask about availability, delivery and exceptions. The answer depends on your business information, and some details still need your confirmation.
Illustrative farm workflow
Lucky Farm’s public page lists units, prepayment, and pickup and delivery terms. An assistant should explain the information the farm has made available and help customers find how to order. This illustrates a workflow, not a recorded conversation.
The farm confirms special times, unlisted locations, and additional supply requests.
For merchants
Important requests get scattered across conversations. Find what customers need, what is missing and what deserves a follow-up.
Illustrative farm workflow
Suppose a customer asks for a different collection time. Workspace can help review the original question, organize quantity and timing, and identify what remains unconfirmed. Existing arrangements should not become a new promise automatically.
The farm decides whether the request fits its harvest, schedule, and supply, then confirms the terms.
For customers
When you talk to several businesses, it is easy to lose track of their answers. Keep your saved conversations together and review them before deciding.
Illustrative farm workflow
Suppose a customer has saved the farm’s explanations of pickup and delivery. Portal can help review the information received, identify the terms already explained, and find what still needs a question to the farm.
Confirm any unlisted time or delivery address with the farm. The customer decides how to buy.
Understand a real farm’s work first, then test the needs of independent brands, craftspeople, and service operators. Other industries below illustrate possible uses, not onboarded customers or measured results.