Transparency & Technology

AI Assistant Disclosure

October 2026

Understand when you are talking to AI, what merchants can see and what to verify.

Information used by the assistant

A merchant assistant uses information available for the conversation, including merchant-provided materials and messages. This does not guarantee that every answer is complete, current or supported.

Ask the merchant to confirm prices, specifications, availability and contractual commitments. Any displayed source is a reference to inspect, not proof that the answer is correct.

Questions asked on a merchant page are stored and are visible to that merchant, who may answer them in person.

Limits and human judgement

An AI response is not a substitute for professional medical, legal or financial advice. Automated safeguards cannot prevent every error or inappropriate response.

For consequential decisions, consult a qualified professional or an authorised merchant representative. Report misleading or unsafe content through our contact page.

AI and human replies

A merchant conversation may include AI-generated and human-written replies. Their source should be identified at message level. Text the merchant sends, including text sent through an AI assistant the merchant has connected to its workspace, is shown as the merchant's reply. A merchant name or an AI label does not certify the merchant, verify its products or establish a human-approved commitment.

AI responses may be inaccurate. Confirm important details with the merchant.